Subsequent to an application sent by Verité to receive information on the matter, the Insurance Board of Sri Lanka has replied by stating that No rules or any related documents have been issued by the Insurance Board of Sri Lanka on specifying language to be used in drafting insurance related documents.

“Regulations in the banking sector have addressed the language policy problem by issuing a direction to all licensed commercial banks, specifying that the terms and conditions of banking products and services shall be made available to customers in their preferred language,” Verité said.

“As of yet, there is no equivalent regulation in the insurance industry requiring companies to provide insurance documents in a customer compatible Sri Lankan language.”  (LBO)